Booking and Payment Procedure
You will receive email confirmation of your booking within 24 hours.
10% non refundable deposit required to secure booking. Final outstanding balance required no later than 28 days before arrival. A security deposit of £100.00 is required which is fully refundable if you leave the van with no loss, damage or excessive cleaning required.
The outstanding balance to be paid in full 28 days prior to the start date of your holiday.
NOTE. IF your booking is within 28 days of your holiday start date then full payment needs to be made.
SECURITY DEPOSIT
£100.00 security deposit will be taken when paying your final balance 28 days prior to your arrival date. If booking within 28 days of arrival full payment and security deposit of £100.00 will be required to confirm your booking.
ARRIVAL TIME
Check in time is 4.00 pm. We do ask you not to enter the holiday home before this time as cleaning and checks may still be in progress. All holiday homes will have an information folder with advice on how to use all appliances and contact numbers will be provided if you require assistance.
DEPARTURE TIME
Check out time is 10.00 am. The holiday home must be left clean and tidy with no loss or damage. All bins and rubbish to be removed and no washing up left. If excess cleaning is required this will reflect in your security deposit. When leaving we would kindly request that you switch off all lights, heating, secure windows and return keys to the key safe. Thank you for your cooperation. The security deposit of 100.00 pounds will be returned within 10 days of departure..
Terms and Conditions
ALL HOLIDAY HOMES ON OUR SITE ARE OWNED BY DIFFERENT PRIVATE OWNERS AND SOUTH COAST FAMILY CARAVANS ARE SOLELY A LETTING COMPANY.
HOLIDAY HOME REGULATIONS
1) No stag /hen parties will be allowed
2) Same sex parties must be 21 years and over
3) Lead guest for any booking must be 21 years and over
4) Pets are not allowed unless otherwise stated
5) All holiday homes have a non smoking/vaping policy
6) Only named people on your booking form are permitted to occupy the holiday home (any amendment to booking form ie change of names etc must be completed within 28 days of arrival)
7)The number of guests staying in the holiday home must not exceed the number of beds in built in the unit
8) SOUTH COAST FAMILY CARAVANS cannot be held responsible for any personal injury loss or damage to property throughout the duration of your holiday.
9) Should you notice any damage or breakages on arrival please email us immediately .
10) All holiday homes are inspected on departure
11) Any damage or excess cleaning may reflect on the refund of security deposit
CANCELLATION POLICY
1) All deposits are non refundable
2) If any further payments we have received and the booking is then cancelled within 28 days of arrival this will also be non refundable.
3) If we have to cancel your booking for any reason a full refund will be given.
These Terms & Conditions govern all bookings made on www.southcoastfamilycaravans.co.uk only, hereafter known as the “Website”, where the booking has been facilitated by our payment platform.
Except where otherwise specified, southcoastfamilycaravans.co.uk acts as an intermediary providing an online listing service for the hire and rental of mobile holiday homes within the United Kingdom for short term holiday purposes, and acts only as an agent in respect of all bookings for caravan hire you make on this Website.
Prices
The price of the Caravan Hire will be displayed on the Website, and is inclusive of VAT/sales tax (unless stated otherwise on the Website, or in the Supplier/Principal’s terms and conditions).
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.
Special note: changes and errors sometimes occur. You must check the price of your chosen Caravan Hire at the time of making your booking. Obvious errors and mistakes (including misprints) are not binding.
Damage Deposit
All Caravan Hire requires a damage deposit which must be paid by you, and you will be notified of the amount at the time of booking. The following terms apply in respect of the damage deposit:
a) The damage deposit must be paid by you at the same time as your balance payment, using our online payment tool.
b) We will hold the damage deposit as agent on behalf of the Supplier/Principal.
c) A complete check will be carried out by the Supplier/Principal on the Caravan Hire prior to you arriving and after you have departed.
d) We strongly recommend that you carry out a check on the Caravan Hire upon arrival and report any issues immediately to the Supplier/Principal. Photographic evidence of any damage seen on arrival or caused during your stay must be provided.
e) Any issues not reported by you upon arrival, which are then reported by the Supplier/Principal before the damage deposit is refunded to you, will be your responsibility and will be deducted from the damage deposit.
f) Subject to any deductions for damage, a refund of the damage deposit will be made 10 days after the Caravan Hire has been vacated by you.
Please note that we do not assess the validity of any claims or disputes in relation to the damage deposit and we will not mediate between you and the Supplier/Principal in relation to any disputes. Should you dispute any deduction or claim made by the Supplier/Principal from your damage deposit, you must raise this directly with the Supplier/Principal.
Data Protection
The new General Data Protection Regulations (GDPR) comes into force from Friday, 25th May 2018 and replaces the current Data Protection Act. The legislation sets out various data protection principles. These include that personal information is:
· Used fairly and lawfully
· Used for limited, specifically stated purposes
· Used in a way that is adequate, relevant and not excessive
· Accurate
· Kept for no longer than is necessary
· Kept safe and secure
· Not transferred or shared with any other party.
The information you provide on the booking form are only used to process your booking. They are kept for our records and are kept securely . We will only share your name and not any of your contact details such as address or phone numbers. They need your name for their insurance purposes. The only other information we share with Haven is your car registration that you supply and whether you have any pets or not . If you choose to share your details to reception when you arrive that is up to you. Our records are kept for our use only and are kept securely.
We will not under any circumstances, share or sell your personal details with any third party for marketing purposes.